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What kind of products do you sell?
We specialize in high-quality health care and hygiene products, including personal care items, wellness essentials, face masks, and more.
Are your products safe and certified?
Absolutely. All our products are sourced from trusted brands and manufacturers. They meet industry standards and come with proper certifications where applicable.
How do I place an order?
Just browse our products, add your desired items to the cart, and proceed to checkout. It's quick, easy, and secure!
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and popular digital wallets.
How long does delivery take?
We usually deliver orders within 3β7 business days depending on your location. Youβll receive a tracking number once your order is shipped.
Do you offer free shipping?
Yes! We offer free shipping on all orders above βΉ499.
How can I track my order?
Once your order is shipped, weβll send you a confirmation email or SMS with a tracking link. You can click on that link anytime to see the real-time status of your delivery. If you face any issues, our support team is here to help!
Can I cancel or modify my order after placing it?
If your order hasnβt been shipped yet, you can cancel or modify it by contacting us at support@zepomart.in or through our contact page.
What is your return policy?
We offer a 7-day return policy on most products, as long as they are unopened, unused, and in their original packaging. However, due to hygiene and safety concerns, certain sensitive itemsβsuch as face masks, personal care tools, and other sanitary productsβare non-returnable.
If youβre unsure whether a product is eligible for return, feel free to reach out to us at support@zepomart.in
What should I do if I receive a damaged or wrong item?
We're sorry about that! Please reach out to us within 48 hours of receiving your order with photos, and weβll arrange a replacement or refund right away.
Is my personal information safe on Zepomart?
Yes, 100%. We use secure encryption and never share your data with third parties. Your privacy is our top priority.
Do I need to create an account to place an order?
No, you can check out as a guest. But creating an account lets you track your orders, save shipping details, and view past purchases for a faster experience next time.
How do I subscribe to updates or offers?
You can subscribe by entering your email in the newsletter box at the bottom of our website. As a subscriber, youβll get exclusive discounts, health tips, and product updates straight to your inbox.
What is your return policy?
We offer a 7-day return policy on most products, as long as they are unopened, unused, and in their original packaging. However, due to hygiene and safety concerns, certain sensitive itemsβsuch as face masks, personal care tools, and other sanitary productsβare non-returnable.
Is there an extra charge for COD?
Yes, a small COD handling fee may apply to cover processing costs. The exact fee will be visible during checkout.
Why is COD not available for my order?
COD might be unavailable due to your location, order value, or product type. If COD is not an option at checkout, we recommend using one of our secure online payment methods.
Have a question or facing an issue?
Need assistance? Our support team is just a form away. Let us know how we can help!